You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

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Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.

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You should spend no more than 20 minutes on this task.

You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:
Dear..... ,

 

 

Sample Answer:

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Dear Sir/ Madam,

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I was one of the passengers who took the flight from Kuala Lumpur (Malaysia) to Melbourne (Australia) on 16 March. Unfortunately, my suitcase did not come out after the flight. Although I have explained this to Mr Johnson who was in charge at the luggage Claim office and promised to give me a call within next 24 hours, but this did not happen.

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My suitcase is a dark brown leather with a black handle. Inside the suitcase, you will find some clothes, souvenirs for friends I will visit. There are few books and two copies of a business proposal which I need for the presentation on 30 March.

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I would appreciate it if you could contact me as soon as possible. If you could send this suitcase to me by courier service, I would be more grateful. I have arranged to pay for the service. My flight number, luggage claim number and address are written below.

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Flight Number: MH 168
Luggage Claim Number: 00269
Address: 20 Golden Road, Seremban, Malaysia.

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Yours Faithfully,
R