​

 You recently had your computer fixed at the local computer store, however, you are not pleased with the service you received.

 

Write a letter to the store manager. In the letter:

​

 

• describe the situation

• explain why you are dissatisfied.

• say what you want the manager to do.

 

​

You should spend about 20 minutes on this task.

​

Sample Answer:

​

Dear Sir,

​

I’m writing to complain about the service that I received on 20 September from your shop. I’m really unsatisfied with your service and I hope that you take a prompt action on this matter. I always bring my computer to your shop for fixing and I’m one of your loyal customers.

​

Last month I found that my computer stopped working and after a few minutes it restarted. In fact, I didn’t pay attention to this issue until the problem kept reappearing over and over again. So, I took my computer to your store and your customer care officer promised me to fix the issue as soon as possible. After one week, I took it back home, but to my surprise, the problem came to existence while I paid $100 to your shop and waited for one week to appear my computer without any technical problems.

​

This is a frustrating and daunting experience that I have had with your service and I would ask you to refund me as you have done nothing for my computer.

​

I look forward to hearing from you very soon.

 

Yours sincerely

Milad Rahimi

 

​