You travelled by a long distance bus recently and your suitcase was damaged.

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Write a letter to the bus company. In your letter:

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• inform the bus company of when and to where you travelled.

• describe your suitcase and what happened to it.

• explain why the company should pay for a new suitcase.

 

Write at least 150 words.

You should spend about 20 minutes on this task.

 

Sample Answer :

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Dear sir/madam,

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I am writing to complain about the damages that have happened to my suitcase while travelling from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree Transportation'.

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Usually, I prefer to carry luggage bags made of fibre or other hard materials, but unfortunately, this time, I picked suitcase made of soft fabric. It is a make of American Tourister, blue in colour. It's rectangular shaped suitcase with wheels and telescoping handles having a top handle of black colour. The bottom part of the suitcase was torn down while forcefully pulling it from luggage box of the bus by your staff. What' more, to my surprise, left side wheel of my suitcase was also broken into the pieces due to excessive luggage pushed into small luggage box of the bus by the staff.

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Mishandling of passenger's luggage is truly a mistake of your staff. Damage to my suitcase happened due to inadequate management and carelessness by your staff; therefore, I request quick action in this regard and ask for full payment for the damage caused to suitcase as the suitcase is useless for me. Awaiting prompt reply from you.

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Thank you in advance.

Sincerely yours,
Andy

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